One Life Glamping Park respects your privacy. This policy explains how we handle personal information collected through this website and during booking enquiries.
Information we collect
When you send an enquiry, we may collect your name, email address, phone number, requested dates, preferred accommodation, number of guests, and any information you include in your message.
If you book through Airbnb or Booking.com, those platforms collect and manage information under their own privacy policies.
How we use your information
We use your information to respond to enquiries, confirm availability, arrange and manage stays, provide guest support, maintain business records, and meet legal obligations. We do not sell your personal information.
Service providers and disclosure
Website enquiry forms are processed by Formspree. We may also use email, accommodation platforms, and professional advisers where reasonably necessary to manage bookings or comply with the law. These providers may process information outside Australia under their own privacy and security practices.
Storage, security, and retention
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. We retain information only for as long as it is reasonably needed for bookings, records, dispute resolution, or legal requirements, then delete or de-identify it where appropriate.
Access and correction
You may ask to access or correct personal information we hold about you. Contact us using the email address below and provide enough detail for us to identify the relevant information.
Questions and complaints
For privacy questions, access requests, corrections, or complaints, email booking@onelifeglamping.com.au. We will review your request and respond within a reasonable time.
You can also learn more about privacy rights from the Office of the Australian Information Commissioner.